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2010 Fourth Quarter Commitment To Excellence Awards Announced
Congratulations to the 248 Apple Authorized Service Provider (AASP) ship-to locations in Canada and the United States that have earned the Commitment To Excellence program recognition for Apple's fourth quarter (Q4) of 2010.
The Commitment To Excellence Program continues to recognize the top 5 percent of AASPs who have implemented and utilize best practices to maximize their AppleCare Service Excellence (ACSE) scores in the four key metrics: repair turnaround time (REPTAT), KBB turnaround time (KBBTAT), first-time fix and parts per repair.
- 11 AASP ship-to locations earned the Commitment To Excellence award for the first time and will receive their award plaque in mid November 2010.
- 109 AASP ship-to locations who previously received a plaque in Q1, Q2, or Q3 met the Commitment To Excellence award criteria for Q4.
- 128 AASP ship-to locations have met the Commitment To Excellence award criteria for all four quarters.
Award plates for Q4 will be mailed to the 237 past Q1/Q2/Q3 plaque award recipients in November 2010.
Again, congratulations and thank you for all your hard work in providing outstanding customer service and support!
Excerpt from the Award Letter from Apple:
Commitment
To Excellence
Service Award Recipients
United States
...ICON COMPUTERS, CLEARWATER
INTERNET ADDITIONS CORP, OMAHA
INVISION COMPUTING INC, TUSTIN
IRRADIANCE TECHNOLOGIES, ASHEVILLE
IT WORX INC, GREENSBORO
ITECH COMPUTER CENTER, CEDAR FALLS
JESSI GROUP INC, VICTOR
MAC AND MORE, PRATTVILLE
MAC DOCS, SALT LAKE CITY...
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I.T.Worx is one of the largest computer service firms in the Triad and Piedmont area of North Caronlina including Greensboro, Winston Salem and High Point. In addition, its expertise covers Apple, Microsoft Windows and UNIX. As part of its large portfolio, it designs and builds IT infrastructures; it hosts email, Web sites, and servers; and it maintains and upgrades computer systems for Triad area businesses. With the addition of the WebWorx division, I.T.Worx has an even more specialized collection of services. WebWorx has all the capability and experience to do strategic planning, creative design, digital development, marketing, and analytics. I.T.Worx is a Apple Authorized Reseller and Apple Authorized Service Center.
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